💳 Wallet & funds

My deposit didn't get credited

It's almost always about waiting for confirmations; if enough time has passed, check network/currency and contact support with the txid.

First, the most common case

  • The deposit is still gathering confirmations: wait until it reaches the network's minimum.
  • You sent it very recently: it can take longer depending on network congestion.

If enough time has already passed

  • Check the explorer with your txid that the transaction was confirmed and went to the right address.
  • Confirm you used the same currency and network you chose on the platform.
If everything checks out and you still don't see the balance, write to us through the contact form with the txid, the currency, and the network. We can review it and credit it manually.
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Depositing crypto
Every user has their own deposit addresses; you send to that address and it's credited once confirmed on the network.
Network confirmations: when a deposit gets credited
A deposit stays “pending” until it reaches the minimum network confirmations; only then does it get credited.
Withdrawing crypto
Withdrawals require two-factor verification and an email code; you choose the outgoing network.
Supported networks and currencies
The same crypto can live on several networks; you always choose the network when depositing and withdrawing.
Still have questions?
The support team is here to help.
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